Account and Data Deletion

Use this page to request deletion of your optional Ascend account and associated online data. Ascend's core guest habit data is local-first and remains on your device unless you delete it there.

Request Account Deletion

Email us at project.ascend.bw@gmail.com with the subject line Ascend account deletion request.

Include the email address used for your Ascend account. Do not send passwords, verification codes, payment card numbers, health information, or other sensitive data.

We may ask you to verify control of the account before deleting it. We aim to respond within 30 days.

What We Delete

• Your optional Ascend authentication account and account profile handled through Clerk, where applicable.
• Optional analytics data that can reasonably be associated with your request, where applicable.
• Optional Objective Protocol server records associated with your account or request, where applicable.

Local Device Data

Guest habits, quests, completion logs, XP, rank progress, reminders, and app settings are stored on your device. To delete this local data, open Ascend and use Settings > Delete All Data. You can also remove local app data by uninstalling the app, subject to your device backup settings.

Subscriptions

Deleting an Ascend account does not automatically cancel an App Store or Google Play subscription. Manage or cancel subscriptions through the store account where the purchase was made.

Data We May Retain

We may retain limited records when required for legal, security, fraud-prevention, tax, or payment-dispute reasons. If retention applies, we will limit it to the required purpose and period.

Contact

For account deletion, data deletion, privacy, or access requests, contact project.ascend.bw@gmail.com.